• Refund policy

Refund policy

SHIPPING, RETURNS & REFUND POLICY

Last Updated: August 26, 2026

Welcome to Detoxcapsulshop.com. Please read this policy carefully before placing an order.

RETURN SUMMARY

  • Returns are accepted within 14 days of delivery of the last item in your order, including weekends and public holidays.

  • Customers are responsible for return shipping costs unless otherwise required by applicable law.

  • No restocking fee applies.

  • No final sale items apply unless clearly stated on the relevant product page.

  • Opened, used, damaged, contaminated, or incomplete consumable products may not be eligible for return where permitted by applicable law.

1. ORDER PROCESSING

Orders are usually processed within 1–4 business days after payment confirmation, subject to stock availability and order verification.

Once an order has been shipped, tracking information will be sent to the customer by email where available.

Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Orders may be fulfilled from different locations depending on product availability and destination.

2. SHIPPING & DELIVERY

Delivery times vary depending on the destination country, customs procedures, local postal services, and the carrier selected.

Any delivery timeframe provided by Detoxcapsulshop.com is an estimated delivery timeframe and is not guaranteed.

Once an order has been shipped, the delivery address cannot normally be changed.

Detoxcapsulshop.com is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs clearance or customs inspections;

  • Import procedures;

  • Courier or postal service disruptions;

  • Severe weather;

  • Public holidays;

  • Strikes or transportation disruptions;

  • Incorrect or incomplete customer information;

  • Customer failure to respond to carrier or customs requests;

  • Failure to provide required customs documentation;

  • Failure to pay applicable import charges;

  • Import restrictions or requirements in the destination country; or

  • Other circumstances beyond our reasonable control.

3. TAXES, DUTIES & IMPORT FEES

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, handling fees, or other charges required by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customers are responsible for complying with the import requirements of their destination country and for paying any applicable customs duties, VAT, taxes, or other import-related charges requested by customs authorities or the carrier.

Detoxcapsulshop.com does not control the customs procedures, tax requirements, import regulations, or charges imposed by the destination country.

4. CUSTOMS DOCUMENTS & CUSTOMER INFORMATION

Depending on the destination country, customs authorities or the carrier may require additional documents, information, declarations, or verification before an order can be released for delivery.

Customers are responsible for providing requested information and documentation accurately, completely, and within the timeframe specified by the relevant customs authority or carrier.

This may include:

  • Identification or recipient verification;

  • Tax or import information;

  • Customs declarations;

  • Proof of purchase or payment;

  • Additional invoice or order information;

  • Telephone or contact information;

  • Delivery information;

  • Import permits or other documents required by the destination country; and

  • Any other information requested by customs authorities or the carrier.

If a customer fails to provide requested documents or information, provides incomplete or inaccurate information, or fails to respond to a customs or carrier request within the required timeframe, the shipment may be delayed, held, refused, or returned to the sender.

Where permitted by applicable law, costs resulting from such circumstances may be the customer's responsibility.

5. IMPORT RESTRICTIONS & REGULATORY REQUIREMENTS

Customers are responsible for ensuring that products ordered from Detoxcapsulshop.com may be legally imported into and received in their destination country.

Import requirements, customs procedures, product classifications, labeling requirements, documentation requirements, and restrictions may vary between countries and may change without notice.

Detoxcapsulshop.com may provide available product documentation or supporting information when reasonably available. However, the availability of product documentation does not guarantee that a shipment will be cleared, released, or accepted by customs or other authorities in the destination country.

A shipment may be delayed, held, refused, confiscated, or returned by customs or other authorities despite the availability of product documentation.

If a shipment cannot be delivered because the destination country's customs or regulatory authorities do not permit the importation or release of the product, customers should contact Detoxcapsulshop.com promptly.

Where permitted by applicable law, any refund or reshipment will be handled according to the circumstances of the shipment and the applicable terms of this policy.

Customers are encouraged to check applicable import requirements with their local customs authority before placing an international order.

6. CANCELLATIONS

Orders may be cancelled before they have been fulfilled, subject to applicable law.

Once an order has been fulfilled and shipped, cancellation may no longer be possible and the order must follow the applicable return or refund process.

7. RETURNS

Returns are accepted within 14 days of delivery of the last item in your order.

Returned items must generally be:

  • Unopened;

  • Unused;

  • In their original packaging;

  • In resalable condition; and

  • Free from damage.

Opened, used, damaged, contaminated, or incomplete consumable products may not be eligible for return where permitted by applicable law, including where necessary for hygiene, safety, or product integrity reasons.

Customers are responsible for return shipping costs unless otherwise required by applicable law.

No restocking fee applies.

8. REFUSED DELIVERIES, UNCLAIMED PARCELS & CUSTOMS RETURNS

If an order is refused, unclaimed, returned because applicable customs charges were not paid, returned because required customs documentation was not provided, or becomes undeliverable due to incorrect or incomplete customer information, the shipment may be treated as a recipient-related return.

This includes situations where the customer:

  • Refuses delivery;

  • Fails to collect the parcel;

  • Refuses or fails to pay applicable customs duties, VAT, taxes, or import charges;

  • Fails to provide documents requested by customs or the carrier;

  • Provides incomplete or inaccurate information;

  • Provides an incorrect or incomplete delivery address;

  • Fails to respond to carrier or customs requests;

  • Fails to complete required customs procedures; or

  • Otherwise prevents delivery for reasons attributable to the recipient.

If a shipment is returned to Detoxcapsulshop.com under these circumstances, the customer may request reshipment or, where legally applicable, a refund.

Where permitted by applicable law, any refund that is otherwise due may be reduced by direct and non-refundable costs resulting from the recipient-related return, including:

  • Original shipping costs;

  • Return shipping costs;

  • Carrier handling or administrative fees;

  • Customs-related costs; and

  • Other directly incurred, non-refundable costs associated with the return.

If applicable costs equal or exceed the amount otherwise refundable, no refund may be due to the extent permitted by applicable law.

9. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes, where applicable:

  • Full recipient name;

  • Street address;

  • Apartment or unit number;

  • City;

  • Postal code;

  • Country;

  • Telephone number; and

  • Email address.

If a parcel cannot be delivered or is returned because of incorrect, incomplete, or outdated information provided by the customer, additional shipping charges may apply for reshipment.

10. RETURNED-TO-SENDER PARCELS

When a parcel is returned to Detoxcapsulshop.com, the customer may contact us to discuss the available options.

Depending on the circumstances, we may offer:

  • Reshipment after payment of applicable additional shipping costs; or

  • A refund where a refund is legally due, subject to any permitted deductions for direct and non-refundable costs.

A parcel being returned to the sender does not automatically constitute an order cancellation or an automatic refund.

Any refund or reshipment will be handled in accordance with the circumstances of the order and applicable consumer protection laws.

11. DELIVERY & TRACKING DISPUTES

Customers are responsible for monitoring the tracking information provided for their order and taking any action required by the carrier or customs authorities.

Tracking information may show statuses such as:

  • Delivered;

  • Delivery attempted;

  • Awaiting pickup;

  • Awaiting customs clearance;

  • Customs payment required;

  • Awaiting customer action;

  • Awaiting customs documentation;

  • Delivery refused;

  • Recipient unavailable;

  • Incorrect address; or

  • Returned to sender.

If tracking information indicates that a shipment was delivered, refused, awaiting pickup, held by customs, awaiting customer action, or returned to sender, Detoxcapsulshop.com may use the carrier's tracking records, customs information, delivery records, and relevant customer communications when reviewing a delivery inquiry, refund request, payment dispute, or chargeback.

Customers should contact Detoxcapsulshop.com as soon as possible if they believe their order has not been delivered or if they require assistance with a customs or delivery issue.

12. REFUNDS

Once a returned item is received and inspected, approved refunds will be issued to the original payment method.

Refund processing may take 5–15 business days depending on the customer's payment provider.

Shipping charges are non-refundable unless otherwise required by applicable law.

For recipient-related returns, any applicable deductions will be communicated to the customer before the refund is processed.

13. CUSTOMER RESPONSIBILITIES

By placing an international order, customers acknowledge that delivery may require cooperation with the carrier and/or customs authorities in the destination country.

Customers are responsible for:

  1. Providing accurate and complete delivery information;

  2. Monitoring shipment tracking;

  3. Responding to carrier or customs requests;

  4. Providing requested documents and information within the required timeframe;

  5. Paying applicable import duties, VAT, taxes, and customs charges; and

  6. Accepting or collecting the shipment within the applicable delivery or collection period.

Failure to complete these responsibilities may result in delivery delays, additional costs, or the shipment being returned to the sender.

14. DELAYS BEYOND OUR CONTROL

Detoxcapsulshop.com is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs clearance procedures;

  • Import inspections;

  • Carrier disruptions;

  • Postal service delays;

  • Severe weather;

  • Public holidays;

  • Strikes or transportation disruptions;

  • Incorrect or incomplete customer information;

  • Customer failure to respond to carrier or customs requests;

  • Failure to provide required customs documentation;

  • Failure to pay applicable import charges;

  • Import restrictions or requirements in the destination country; or

  • Other circumstances beyond our reasonable control.

15. CONTACT US

For any shipping, return, delivery, customs, or refund enquiries, customers can contact Detoxcapsulshop.com through the Contact Page.

We recommend contacting us promptly if you receive a customs notification, delivery exception, or other message requiring action so that we can assist where possible.

Important: Nothing in this policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.