SHIPPING POLICY

Last Updated: August 26, 2026

Order Processing

Orders are typically processed within 1–4 business days after payment confirmation.

Once an order has been dispatched, tracking information will be sent to the customer by email when available.

Orders may be shipped from different fulfillment locations depending on product availability and destination.

Shipping Times

Delivery times vary depending on the destination country, customs procedures, local postal services, and the carrier selected.

Any delivery timeframe provided by Detoxcapsulshop.com is an estimated delivery timeframe and is not a guaranteed delivery date.

Delivery may take longer than the estimated timeframe due to customs clearance, carrier delays, public holidays, severe weather, import procedures, or other circumstances outside our reasonable control.

Tracking

Customers are responsible for monitoring the tracking information provided for their order and taking any action required by the carrier or customs authorities.

Tracking information may include statuses such as:

• In transit

• Awaiting customs clearance

• Customs payment required

• Awaiting customer action

• Awaiting customs documentation

• Awaiting pickup

• Delivery attempted

• Delivery refused

• Recipient unavailable

• Incorrect address

• Returned to sender

Certain tracking statuses may require action from the recipient before delivery can be completed.

Customs, VAT, Duties & Import Charges

International orders may be subject to import duties, VAT, customs fees, brokerage fees, handling charges, taxes, or other import-related charges imposed by the destination country.

Unless explicitly stated otherwise at checkout, such charges are not included in the product price or shipping charge and are the responsibility of the customer.

Customers are responsible for complying with the import requirements of their destination country and for paying any applicable customs duties, VAT, taxes, or other charges requested by the relevant customs authority or carrier.

Detoxcapsulshop.com does not control the customs procedures, tax requirements, import regulations, or charges imposed by the destination country.

Customs Documents & Customer Information

In some countries, customs authorities or carriers may require additional documents, information, declarations, or verification before an order can be released for delivery.

Customers are responsible for providing any requested information or documentation accurately, completely, and within the timeframe specified by the relevant customs authority or carrier.

This may include, but is not limited to:

• Identification or recipient verification

• Tax or import information

• Customs declarations

• Invoices or additional order information

• Proof of purchase or payment

• Telephone or contact information

• Delivery information

• Import permits or other documents required by the destination country

• Any other information or documentation requested by customs authorities or the carrier

If a customer fails to provide requested documents or information, provides incomplete or inaccurate information, or fails to respond to a customs or carrier request within the required timeframe, the shipment may be delayed, held, refused, or returned to the sender.

Where permitted by applicable law, any resulting return shipping costs, reshipment costs, customs-related charges, handling fees, or other direct costs may be the customer's responsibility.

Customs Refusal or Failure to Pay Import Charges

If an order is held by customs or the carrier because applicable import duties, VAT, taxes, customs charges, or other required fees have not been paid, the customer is responsible for resolving the matter directly with the relevant customs authority or carrier.

If the customer refuses or fails to pay applicable import charges, and the shipment is subsequently returned to Detoxcapsulshop.com, the shipment may be treated as a recipient-related return.

Where permitted by applicable law, the customer may be responsible for return shipping costs, customs-related charges, handling fees, and other direct costs incurred as a result of the return.

If a refund is legally due, any permitted deductions will be communicated to the customer before the refund is processed.

Unclaimed, Refused or Recipient-Related Returns

Customers are responsible for accepting delivery of their orders or collecting parcels from the designated pickup location within the applicable collection period.

A shipment may be considered a recipient-related return if it is returned because the customer:

• Fails to collect the parcel;

• Refuses delivery;

• Refuses or fails to pay applicable import charges;

• Fails to provide documents requested by customs or the carrier;

• Provides incomplete or inaccurate information;

• Provides an incorrect or incomplete delivery address;

• Fails to respond to carrier or customs requests;

• Fails to complete required customs procedures; or

• Otherwise prevents the shipment from being delivered for reasons attributable to the recipient.

If a shipment is returned under any of these circumstances, the customer may request reshipment. Additional shipping charges may apply.

Where permitted by applicable law, any refund that is otherwise due may be subject to deduction of eligible return shipping costs and other direct, non-refundable costs resulting from the recipient-related return.

Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information at checkout.

This includes, where applicable:

• Full recipient name

• Street address

• Apartment/unit number

• City

• Postal code

• Country

• Telephone number

• Email address

If an order cannot be delivered or is returned because of incorrect, incomplete, or outdated information provided by the customer, additional shipping charges may apply for reshipment.

Returned-to-Sender Parcels

If a parcel is returned to Detoxcapsulshop.com, the customer may contact us to discuss the available options.

Depending on the circumstances, we may offer:

• Reshipment after payment of applicable additional shipping costs; or

• A refund where a refund is legally due, subject to any permitted deductions for return shipping or other eligible costs.

A parcel being returned to the sender does not automatically constitute an order cancellation or an automatic refund.

Any refund or reshipment will be handled in accordance with the applicable circumstances and relevant consumer protection laws.

Delivery Attempts and Unclaimed Parcels

If the carrier attempts delivery and the customer is unavailable, fails to collect the parcel, or does not respond to a pickup notification, the carrier may return the parcel to the sender after the applicable holding period.

Customers are responsible for monitoring tracking information and following the carrier's instructions regarding delivery or collection.

If a parcel is returned because it was not collected or because the customer did not respond to the carrier's delivery requirements, it may be treated as a recipient-related return.

Delivery Disputes

If tracking information indicates that a parcel was:

• Delivered;

• Delivery attempted;

• Awaiting pickup;

• Held by customs;

• Awaiting customer action;

• Awaiting customs documentation;

• Delivery refused; or

• Returned to sender,

Detoxcapsulshop.com may use the carrier's tracking records, customs information, delivery records, and relevant customer communications when reviewing a delivery inquiry, refund request, payment dispute, or chargeback.

Customers should contact Detoxcapsulshop.com as soon as possible if they believe their order has not been delivered or if they require assistance with a customs or delivery issue.

Delays Beyond Our Control

Detoxcapsulshop.com is not responsible for delays caused by circumstances outside our reasonable control, including:

• Customs clearance procedures;

• Import inspections;

• Carrier disruptions;

• Postal service delays;

• Severe weather;

• Public holidays;

• Strikes or transportation disruptions;

• Incorrect or incomplete customer information;

• Customer failure to respond to carrier or customs requests;

• Failure to provide required customs documentation;

• Failure to pay applicable import charges;

• Import restrictions or requirements in the destination country; or

• Other circumstances beyond our reasonable control.

Customer Responsibility

By placing an international order, the customer acknowledges that delivery may require cooperation with the carrier and/or customs authorities in the destination country.

Customers are responsible for:

1. Providing accurate and complete delivery information;

2. Monitoring shipment tracking;

3. Responding to carrier or customs requests;

4. Providing requested documents or information within the required timeframe;

5. Paying applicable import duties, VAT, taxes, and customs charges; and

6. Collecting or accepting delivery of the shipment.

Failure to complete these responsibilities may result in delivery delays or the shipment being returned to the sender.

Contact

For shipping or delivery assistance, customers can contact Detoxcapsulshop.com through the Contact Page.

We recommend that customers contact us promptly if they receive a customs notification, delivery exception, or other message requiring action so that we can assist where possible.